Privacy Policy
About This Privacy Policy
At Trevolix, we believe privacy shouldn't be complicated. This policy explains how we collect, use, and protect your personal information when you work with us on API and external service integration projects.
We're based in Switzerland, which means we follow Swiss data protection laws along with EU GDPR standards. But more importantly, we handle your data the way we'd want ours handled – with care and respect.
Information We Collect
When You Contact Us
When you reach out for our services, we typically collect:
- Your name and email address
- Company name and role
- Project requirements and technical specifications
- Any system details you share for integration planning
Project Information
During our work together, we may access technical data about your systems, API endpoints, and integration requirements. We only collect what's necessary to deliver the services you've requested.
Communications
We keep records of our email exchanges, project meetings, and technical discussions. This helps us provide better service and maintain project continuity.
How We Use Your Information
We use your personal information for straightforward business purposes:
- Delivering the API integration and technical services you've hired us for
- Communicating about your project status and requirements
- Sending invoices and handling payments
- Improving our services based on project experience
Your Rights and Control
Under Swiss and EU law, you have several rights regarding your personal data. Here's what you can do and how to do it:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days at no charge.
Correct Information
If any information we have is wrong or outdated, let us know and we'll fix it immediately.
Delete Your Data
Request deletion of your personal information, subject to any legal requirements we may have to keep certain records.
Data Portability
Get your data in a format you can transfer to another service provider if needed.
To exercise any of these rights, simply email us at help@trevolix.net. We'll respond within 30 days and won't charge you unless your request is clearly unreasonable.
Data Security and Protection
We take security seriously because your trust matters to us. Here's how we protect your information:
Technical Safeguards
- All data transmissions use TLS encryption
- Regular security updates and patches
- Access controls limiting who can see your information
- Regular backups with encrypted storage
Organizational Measures
- Staff training on data protection practices
- Clear data handling procedures
- Regular review of access permissions
- Incident response procedures
Data Retention and Deletion
We don't keep your data forever. Here's our approach to data retention:
Active Projects
While we're working together, we keep all necessary project data and communications to deliver our services effectively.
Project Completion
After project completion, we retain project files and communications for 3 years for warranty support and potential future collaboration.
Legal Requirements
Financial records and contracts are kept for 10 years as required by Swiss business law, then securely deleted.
Sharing and Third Parties
We're selective about who we share your information with. Here are the only situations where we might share your data:
Service Providers
We work with trusted partners for specific technical services (like cloud hosting or specialized API tools). These partners only get access to information they need to provide their services, and they're contractually bound to protect your data.
Legal Requirements
If required by Swiss or EU law, we may need to share information with regulatory authorities. We'll notify you when legally possible.
Business Transfers
In the unlikely event Trevolix is sold or merged, your information would be transferred to the new owners under the same privacy protections.
International Data Transfers
Most of your data stays within Switzerland and the EU. When we do transfer data internationally (such as using certain cloud services), we ensure:
- Adequate protection standards are in place
- Standard contractual clauses are used where required
- We maintain the same level of protection regardless of location
Changes to This Policy
We review this privacy policy annually and update it when our practices change. If we make significant changes, we'll email you directly rather than just posting updates on our website.
You can always find the current version at trevolix.net/privacy-policy with the last updated date clearly shown.
Questions About Your Privacy
If you have questions about this privacy policy or want to exercise your rights, contact us:
Email: help@trevolix.net
Phone: +41 52 620 06 66
Address: Hinterbergstrasse 21, 6330 Cham, Switzerland
We typically respond to privacy inquiries within 2 business days.
This privacy policy complies with Swiss Federal Act on Data Protection (FADP) and EU General Data Protection Regulation (GDPR) requirements.